FSAC ANNUAL CONFERENCE
SESSIONS
This year's conference will deliver 15 speakers, 4 presentations from sought-after speakers and 3 expert panel discussions. See the session lineup below:
How to Recruit & Retain During COVID:
Human Resources Expert Panel Session
Wednesday, June 1 @ 11:15am-12:30pm EDT
Moderated by:
Ray Fournier, Batesville
Panelists:
Adele Warner, Director of Human Resources, SCI;
Estrella Frias, Director of Talent Acquisition, MaxPeople; Nathan McKinlay, Owner/Operator, McKinlay Funeral Homes Ltd.; Julie Ruben, Founder and CEO of MaxPeople; Janine Altamirano, HR Team Member, McInnis & Holloway Funeral Homes
Employee recruitment and retention are major challenges that many employers and HR teams struggle with. Employee retention starts with the recruiting process, beginning with the application, screening the applicants, right down to selecting interviewees and pre-boarding. The benefits of employee retention include increased performance and productivity, better employee morale, improved work quality, a higher level of employee satisfaction, an improved employee journey and an increase in ROI. Conversely, the price of having to replace an employee includes recruitment costs, training, lower productivity, and a lower level of customer satisfaction. In this session, the presenters will explain how to improve employee recruiting practices, and increase the retention of employees.
SESSION BROUGHT TO YOU BY:
Changes in Attitude: Information Seekers
Wednesday, June 1 @ 1:00pm-2:00pm EDT
By: Marc Kanapaux
Licensed Funeral Director, Embalmer, and PreNeed Insurance Agent, Batesville
More and more, families are now seeking information from various sources to help determine potential funeral and cemetery planning. Often, these families are evaluating services and merchandise that benefits their desires. This presentation is designed to help put together an action plan to better address the changing attitudes of customer segments and give the death care professional the ability to communicate value to those families seeking information.
So Much Tech, So Little Time. Advice From the Trenches:
Expert Panel Discussion
Wednesday, June 1 @ 2:15pm-3:30pm EDT
Moderated by:
Ashley Montroy, Chief Marketing Officer, FrontRunner Professional
Panelists:
Jeff Hagel, Partner & President, McInnis and Holloway Funeral Homes; Josh Denning, Manager of Media Services, Dennings Ltd.; Simon Dube, Market Director, SCI Canada,
There's no shortage of technology options out there. Every day, especially through the pandemic, funeral professionals had to learn technology, fast. But, as we come out of the pandemic, they need advice on what worked, what's here to stay, and what not to waste their time on from directors and owners who have done it. This 60-minute panel discussion will talk about how to best use technology inside the arrangement room, zoom tips and tricks with families and staff, technology widgets and tools that have been game-changers for their business, and how the online world and eCommerce has affected how they run their day-to-day operations. Walk away with a list of tools, tips & strategies that any business can implement to best use technology.
SESSION BROUGHT TO YOU BY:
Less Theory, More Action!
Real Life Stories on Compassion & COVID Fatigue
Thursday, June 2 @ 11:15am-12:30pm EDT
By: Dr. Bill Webster, Grief Counsellor, Author, and International Speaker
This session will cover topics currently facing funeral directors related to mental health & wellness. Dr. Webster will address issues such as compassion fatigue, covid fatigue, and burnout amongst others. This session will help industry members move passed the theory of self-care and into the practical implementation. We will also hear from industry members regarding their experiences.
SESSION BROUGHT TO YOU BY:
Becoming a Trusted Advisor [Keynote Speaker]
Thursday, June 2 @ 1:00pm-2:30pm EDT
By: Jeff Mowatt
Bestselling Author, Customer Experience Specialist, and Hall of Fame Business Speaker
Treat yourself to this thought provoking session with bestselling author, customer experience specialist, and Hall of Fame business speaker, Jeff Mowatt. www.jeffmowatt.com A leading authority in his field, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 multimedia training systems. His Trusted Advisor® column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himself as a 25 year customer service strategist, black belt martial artist, and business owner. Get ready to laugh and learn with Jeff as he shares subtle ways to enhance your impact as a Trusted Advisor. Some people claim that strengthening trust with customers and co-workers is a complex time consuming process. Jeff Mowatt disagrees. That's why he calls his approach, Influence with ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including: enhanced customer experience, increased spending per customer, and recharged team spirit.
SESSION BROUGHT TO YOU BY:
Embalming of the Skin and Long Bone Donation Case
Thursday, June 2 @ 2:45pm-3:45pm EDT
By: Adam Rogalsky
VP of Sales and Marketing and Southwestern Sales Representative, The Dodge Company Canada
Over the course of this one hour program we will be talking about one of the major growing challenges that is becoming more common in the prep room. Long bone donation associated with tissue procurement. With the rapid advancement of technology and medicine in the medical field, embalmers are challenged with cases that require more attention with regards to preservation and overall appearance of the deceased. Long bone donations are becoming more prevalent in modern medicine. We will discuss techniques and applications that can be used to preserve tissues where vascular injection is not an option.
SESSION BROUGHT TO YOU BY:
MAiD
(Medical Assistance in Dying)
Program:
What Funeral Directors Need to Know
Thursday, June 2 @ 3:45pm-4:45pm EDT
By: Helen Long, CEO, Dying with Dignity; Julie Campbell, Lead, MAiD Access for Home & Community Care Support Services South West; Lindsay Bacala, Registered Social Worker
This session will cover many topics related to Medical Assistance in Dying including;
- Acknowledgement of conscientious objection and the varied places people may be in their relationship with MAiD. And how clients of funeral services will also have their own views on MAiD so speaking to one another in a way that is supportive and respectful is important.
- An overview of MAiD legislation in Canada – how we got here, where are we currently and what’s next.
- Provincial differences in implementation
- Federal MAiD statistics – numbers, growth, why do people have MAiD etc..
- A look at MAiD in funeral homes (as well as a highlight of other locations) – what is required from the home? What does a MAiD death “look” like?
- How the skills of funeral home staff are very valuable in supporting patients and families – the alignment of our patient’s first and end of life goals conversations with the conversations had by funeral home staff.
THANK YOU SPONSORS
Thank you to FSAC Conference Supporters: Canadian Funeral News, Canadian Funeral Director & The Funeral Chronicle.
