AGENDA

Tune in early for a special presentation to welcome everyone to DAY 2! 

>> JOIN SESSION (doors open 30 minutes before)

Less Theory, More Action! RealLlife Stories on Compassion & Covid Fatigue

• Presenter: Dr. Bill Webster, Grief Counsellor, Author, and International Speaker

Session Description: This session will cover topics currently facing funeral directors related to mental health & wellness. Dr. Webster will address issues such as compassion fatigue, covid fatigue, and burnout amongst others. This session will help industry members move passed the theory of self-care and into the practical implementation. We will also hear from industry members regarding their experiences.

>> JOIN SESSION (doors open 10 minutes before)

Don't miss your chance to connect with suppliers, claim show-only promotions + enter to WIN great prizes.

The following companies will be live in the Breakout Rooms right on Zoom at this time:

• Arbor Memorial
• Batesville Canada Ltd.
• SCI Canada
• SecuriGene DNA Labs
• MacKinnon & Bowes Limited
• Guaranteed Funeral Deposits of Canada 
• Tribute Technology
• Victoriaville & Co.
• Eternity's Touch, Inc.
• Manchester Supply
• Foveo Memorial Service Inc.
• Canada Bereavement Registry 
• Imperial Group Inc. 
• Forget Me Not Ceremonies 
• Funeral 365
• Cadence
• Alberta Wilbert Sales
• FrontRunner Professional
• Funeraweb
• PlotBox
• ETP Canada Inc.
• Algordanza™ Swiss Made by Remembrance Diamonds

Get a sneakpeak of what they're offering in the Online Supplier Showcase.

Becoming a Trusted Advisor [Keynote Speaker]

• Presenter: Jeff Mowatt, Bestselling Author, Customer Experience Specialist, and Hall of Fame Business Speaker

Session Description: Treat yourself to this thought provoking session with bestselling author, customer experience specialist, and Hall of Fame business speaker, Jeff Mowatt. www.jeffmowatt.com A leading authority in his field, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 multimedia training systems. His Trusted Advisor® column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himself as a 25 year customer service strategist, black belt martial artist, and business owner. Get ready to laugh and learn with Jeff as he shares subtle ways to enhance your impact as a Trusted Advisor. Some people claim that strengthening trust with customers and co-workers is a complex time consuming process. Jeff Mowatt disagrees. That's why he calls his approach, Influence with ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including: enhanced customer experience, increased spending per customer, and recharged team spirit.

>> JOIN SESSION (doors open 10 minutes before)

We'll take a short break! Sit back and listen to the music played live during the event or take a few minutes to do what you need to do!

Embalming of the Skin and Long Bone Donation Case

• Presenter: Adam Rogalsky, VP of Sales and Marketing and Southwestern Sales Representative, The Dodge Company Canada 

Session Description: Over the course of this one hour program we will be talking about one of the major growing challenges that is becoming more common in the prep room. Long bone donation associated with tissue procurement. With the rapid advancement of technology and medicine in the medical field, embalmers are challenged with cases that require more attention with regards to preservation and overall appearance of the deceased. Long bone donations are becoming more prevalent in modern medicine. We will discuss techniques and applications that can be used to preserve tissues where vascular injection is not an option. 

>> JOIN SESSION (doors open 10 minutes before)

MAiD (Medical Assistance in Dying) Program: What Funeral Directors Need to Know 

Presenters: Helen Long, CEO, Dying with Dignity; Julie Campbell, Lead, MAiD Access for Home & Community Care Support Services South West; Lindsay Bacala, Registered Social Worker

Session Description: This session will cover many topics related to Medical Assistance in Dying including;

• Acknowledgement of conscientious objection and the varied places people may be in their relationship with MAiD. 
• Acknowledgement of how clients of funeral services will also have their own views on MAiD so speaking to one another in a way that is supportive and respectful is important.
• An overview of MAiD legislation in Canada – how we got here, where are we currently and what’s next.
• Provincial differences in implementation
• Federal MAiD statistics – numbers, growth, why do people have MAiD etc..
• A look at MAiD in funeral homes (as well as a highlight of other locations) – what is required from the home? What does a MAiD death “look” like?
• How the skills of funeral home staff are very valuable in supporting patients and families – the alignment of our patient’s first and end of life goals conversations with the conversations had by funeral home staff.

>> >> JOIN SESSION (doors open 10 minutes before)

We will wrap up Day 2 and the entire event then move into breakout rooms.

Breakout Rooms are for attendees to spend time discussing all they learned from the sessions that day with the speakers present to answer any questions. Get inspired by others and their key takeaways, and learn new tips in this year's Breakout Rooms. 

Day 2 Breakout Room options include:

Self Care

Embalming Tips

MAid Discussion

Networking Lounge

>> JOIN THE BREAKOUT ROOMS (doors open 10 minutes before)

In this 15-minute window, we will wrap up Day 2 and the entire event.